Return & Refund Policy

We want you to love your purchase. Because our inventory consists of unique, pre-owned luxury items, all sales are final once an order is completed.

Authenticity Guarantee

Every item is carefully inspected and hand-verified by our team. When applicable, we use Entrupy authentication technology for additional verification. We stand behind the authenticity of each product we sell.

If an item is determined to be inauthentic by a reputable third-party authentication service, please contact us within 3 days of delivery at info@jennypennyluxury.com with written documentation, and we will work with you directly to resolve the issue.

Items Not as Described (SNAD)

If you believe the item you received is significantly not as described, email info@jennypennyluxury.com within 48 hours of delivery with clear photos and a description of the concern. If we confirm the discrepancy, we will provide a prepaid return label and issue a refund to your original payment method after inspection.

Shipping Insurance & Delivery

All orders are shipped with tracking via USPS, UPS, or FedEx. Insurance and signature confirmation are not included by default and must be requested by the customer prior to shipment.

Jenny Penny Luxury is not responsible for lost, stolen, delayed, or damaged packages once an item is marked as accepted or delivered by the carrier. If you would like to purchase additional insurance or require signature confirmation, please contact us at info@jennypennyluxury.com immediately after placing your order.

Contact

Questions? We’re here to help:
Email: info@jennypennyluxury.com  |  Phone: (786) 587-8526