Shipping & Insurance Policy

At Jenny Penny Luxury, we ensure your pre-loved designer pieces arrive safely and beautifully packaged. Each item is handled with the care and attention to detail our clients expect.

Shipping Services

• We currently ship throughout the United States only
• Orders ship via USPS Ground Advantage & Priority as our primary carrier
• UPS or FedEx available upon request (additional charges may apply)
• Processing time: Orders ship within 1–2 business days (Mon–Fri)
• Express shipping available for select destinations (choose at checkout)
• Shipping costs are calculated at checkout
• Free shipping may be offered during select promotional periods

Insurance Coverage

• Basic USPS insurance up to $100 is included on all orders
• Purchases over $100 are shipped at the buyer’s risk unless additional insurance is purchased
• Enhanced protection (additional insurance and signature confirmation) is available upon request
• Cost of insurance depends on the item value and destination
• To request enhanced coverage, email us at info@jennypennyluxury.com after placing your order

IMPORTANT: While we take every precaution to ensure safe delivery, Jenny Penny Luxury’s liability is limited to the included $100 USPS coverage unless additional insurance has been requested and purchased.

Tracking & Delivery Updates

• Tracking numbers are emailed to you once your order is shipped
• You can track your package in real-time using your account dashboard or via carrier website
• We are available via email to assist with any shipping questions or delivery issues

Need Help?

If you have special delivery needs or would like a custom shipping quote, contact us at:
📧 info@jennypennyluxury.com
📞 (786) 587-8526